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We dispatch in-stock items within one working day. Our cutoff is 3pm UK time; orders after that, or on non-working days, begin processing the next working day. Dispatch and delivery days are Monday to Friday, excluding bank holidays. You'll receive tracking details when your order is on its way.

Insured delivery is free throughout the UK, Channel Islands and Isle of Man. Delivery is the next working day after dispatch, or 2 working days for outlying areas. Remote postcode exceptions take 2–4 working days; see our delivery policy for the full list.

Insured standard delivery is free on all orders throughout the UK, including Northern Ireland, the Scottish Highlands and islands, plus the Channel Islands and Isle of Man. We do not deliver to the Republic of Ireland.

All used items are professionally inspected and graded. Our grading definitions help you understand the condition you can expect.

We accept major debit and credit cards, Apple Pay, Google Pay, PayPal and available Account Credit.

Contact Support as soon as possible. We can only update the address before dispatch.

You can also contact us with any clear statement that you wish to cancel. See our Returns & Refunds policy for information about your cancellation rights and returning your equipment.

We deliver free throughout the UK, including Northern Ireland, the Scottish Highlands and islands, plus the Channel Islands and Isle of Man. We do not deliver to the Republic of Ireland.

Your gear is securely packed with quality materials and fully insured.

Contact Support. We'll assess the issue and explain the repair, replacement or refund options available.

Use the tracking link in your dispatch email, or contact us if the tracking has not updated.

Yes. Tell us within 14 days of receiving your item, then return it within the following 14 days.

Mechanical, electrical, autofocus, image stabilisation and control faults that develop during normal use.

You can sell or trade in your gear using our online process. Your quote is valid for a limited time and subject to inspection.

Most in-stock gear is eligible. Your trade-in credit can be applied at checkout once the item has been assessed.

Once your order has been dispatched, you'll receive an email with tracking details.

Visit your account to view or download your invoice.

Use the password reset link on the sign-in page. We will send a secure link to your account email.

These Terms of Service explain how ShutterXchange works, and the rules that apply when you use our website or our buying, selling and trade services.

We collect and use your information to operate our service securely and effectively. Read our Privacy Policy to see how we handle your data.