12-month cover
On all cameras and lenses we sell.
Warranty
Every camera and lens we sell is covered by our 12-month warranty.
Warranty at a glance
What’s covered
Mechanical and electrical faults under normal use.
What’s not covered
Accidental damage, ordinary wear and some accessories.
We’re here to help
Quick, straightforward support when you need it.
What is covered?
Our warranty covers genuine mechanical and electrical faults caused by defects in materials or workmanship that occur under normal use during the warranty period.
This includes:
- Mechanical faults
- Electrical faults
- Autofocus and image stabilisation faults
- Faults with buttons, dials and controls
What is not covered?
The following are not covered under our warranty:
- Accidental damage, including drops, impacts and liquid damage
- Cosmetic wear and minor signs of use
- Accessories and items subject to normal wear, including batteries, grips, cables, eyecups, caps and straps. A genuine fault in an included accessory will be assessed separately.
- Damage caused by improper cleaning or maintenance
- Unauthorised repairs or modifications
- Loss, theft or third-party claims
How to make a warranty claim
- 1
Contact us
Contact our support team with your Order Number or Inspection Report ID and a description of the issue.
- 2
We’ll assess
We may request photographs, video or further information to understand the fault before arranging a return.
- 3
Send it to us
If the claim is approved, we’ll send return instructions.
- 4
We’ll resolve the issue
We’ll arrange a repair, replacement or refund, as appropriate.
- 5
Resolution agreed
We’ll return your repaired item, or arrange the agreed replacement or refund.
Important information
- Warranty cover begins on the date you receive your item.
- You must provide your Order Number or Inspection Report ID.
- The warranty is valid for the original purchaser only.
- We may provide a repair, replacement or refund, as appropriate.
- If a replacement item is supplied, the remainder of the original warranty period will apply.
- Damage caused by misuse will not be covered.
Frequently asked questions
View all FAQsWhat is covered under the 12-month warranty?
Mechanical, electrical, autofocus, image stabilisation and control faults that develop during normal use.
Does the warranty cover accidental damage?
No. Drops, impacts, liquid damage and other accidental damage are not covered.
How long does a repair take?
Times vary by fault and parts availability. We’ll keep you updated throughout the process.
Will you repair, replace or refund my item?
We’ll choose the most appropriate resolution after assessment: repair, replacement or refund, as appropriate.
Does the warranty affect my statutory rights?
No. Your statutory rights remain unaffected.
Related help
Still need help?
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