14-day change-of-mind returns
Tell us within 14 days; we pay return postage.
Returns & Refunds
Changed your mind or something isn’t right?
Here’s exactly what happens.
Returns at a glance
Faulty or misdescribed item?
Your statutory rights are separate from our change-of-mind policy.
Simple return process
Contact our support team and we’ll guide you through the return.
Refund to your original payment method
Once the return has been received and processed.
Changed your mind?
If you no longer want your item, you can cancel your order.
Tell us within 14 days of receiving your item that you wish to cancel.
You will then have 14 days to return the item to us.
Prefer to use the cancellation form? View cancellation form.
- 1Contact our support team.
- 2Give us your order details.
- 3Tell us you’d like to return your item.
You don’t need to give a reason. - 4We’ll send you return instructions.
- 5Send the item back and we’ll process your refund.
Something wrong with the item?
A faulty, damaged or misdescribed item is not simply a “change-of-mind return”.
Contact us and we’ll help resolve it.
How to start a return
- 1
Contact Support
Get in touch by email. We’re here to help.
- 2
Give us your details
Provide your order number or Inspection Report ID so we can locate your order.
- 3
Tell us what you need
Let us know you’d like to return your item. You don’t need to give a reason.
- 4
We send instructions
We’ll reply with the return address and packing instructions.
- 5
Send the item back
Return the item to us and keep proof of postage until your return is complete.
Returning your equipment
- Return all accessories originally supplied with that exact item.
- Remove personal memory cards and any personal data.
- Remove personal straps, filters or accessories that were not included.
- Use secure, protective packaging.
- Do not attach shipping labels directly to manufacturer packaging.
- Retain proof of postage until the return is completed.
Important information
- We pay return postage for eligible change-of-mind returns, as well as faulty or misdescribed items. There is no restocking fee. Contact us before posting so we can arrange the return.
- Refunds are issued to the original payment method once the item has been received and inspected.
- Refunds are processed within 14 calendar days of receiving your returned item. This does not limit any right to an earlier refund under consumer law.
- Items must be returned in the same condition as received.
- Our 14-day change-of-mind policy does not affect your statutory rights.
Frequently asked questions
View all FAQsCan I return an item because I changed my mind?
Yes. Tell us within 14 days of receiving your item, then return it within the following 14 days. We pay the return postage. Contact us before posting so we can arrange your return.
Do I need the original box?
Return all original packaging and accessories where supplied. Never attach labels directly to manufacturer packaging.
When will I receive my refund?
Refunds are processed within 14 calendar days of receiving your returned item. This does not limit any right to an earlier refund under consumer law.
Does the 14-day policy affect my statutory rights?
No. Your rights if an item is faulty, damaged or misdescribed remain separate.
What if my item develops a fault?
Contact Support. We’ll assess the issue and explain the repair, replacement or refund options available.
What if an included accessory is missing?
Let us know straight away so we can check the inspection record and put things right.
Can I exchange for another inspected item?
Availability changes quickly, so we usually refund the original item and help you place a new order.
Who pays for return postage?
We pay return postage for eligible change-of-mind returns, as well as faulty or misdescribed items. Contact us before posting so we can arrange your return.
Related help
Still need help?
Our support team is here to help you find the answers you need.